Delivery Policy

Shipping Policy

All domestic and international orders are shipped from our Coimbatore warehouse and will take 3-14 days, depending on your location. Satatya is not to be held responsible for any damage or leakage to a product after delivery.

Domestic orders

1. Dispatch and tracking

The dispatch time for domestic orders is 3-7 days. You will receive notifications via SMS or email about the status of your orders. You can even track them via our tracking feature on the website.

2. Order queries

If you have any queries related to your order, you can contact [email protected] for assistance.

International Orders

1. Dispatch and tracking

The dispatch time for international orders in 7-14 days. You will receive notifications via SMS or email about the status of your orders.

2. Customs and other fees

Satatya is not to be held responsible for any custom duties, VAT fees or charges levied on the shipment. This will have to be paid by the customer. We do not control and are not liable for any additional taxes or charges levied by your country on imports (as a buyer, you are considered an importer).

We have attempted to list every item to prevent any external or extra charges. However, in the rare case this does occur, the product(s) cannot be returned or exchanged and the order(s) cannot be cancelled for this reason.

3. Order queries

If you have any queries related to your order, you can contact [email protected] for assistance