Exchange, Return, and Refund Policy

All items, once dispatched, are considered final sales and will be liable for exchange, return, refund, or cancellation only as per the below-mentioned terms. 

At Satatya Store, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

Satatya Store is not responsible for any damage caused after delivery.

Cancellation:

Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for canceling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation.

Exchanges:

Exchanges are possible only in cases of damage during transit or quality issues with the product. The customer is required to email us at info@satatya.in within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

The products must be returned in a saleable condition with the original receipt intact and in their original packaging, in an undamaged condition, and subject to the following terms-

Returns and exchange requests will be subject to checking and vetting by Satatya Store.

Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.

Once your exchange request has been accepted, the process will be completed within 7-21 business days.

Returns and Refunds:

All items, once dispatched, are considered final sales. No refunds will be processed once the order has been dispatched.

In case the product is received in a damaged (broken, leakage, or any other) condition, a refund or replacement will take place only if informed within 3 days from the time of delivery.
The customer is required to email us at info@satatya.in within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage, or wrong application will not be covered under this Policy.

For international orders:

We do not issue refunds for international orders. Products once dispatched are considered final sale unless it is damaged during transit or have quality issues.

In case the product is received in a damaged (broken, leakage, or any other) condition, a refund will take place only if informed within 7 days from the time of arrival.
The customer is required to email us at info@satatya.in within 7 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days.